FAQs

  1. How much can be borrowed?
    The loan is up to a maximum loan quantum of 70% of the purchase price if the Open Market Value (OMV) of the vehicle is up to $20,000, or 60% of the purchase price if the OMV of the vehicle is above $20,000.
  2. What is the maximum loan tenure?
    The maximum loan tenure is up to 7 years.
  3. What are the eligibility criteria to apply for a Hire Purchase Loan?
    Singaporeans, Singapore Permanent Residents and foreigners aged 21 and above with a minimum monthly income of S$2,000 are eligible to apply for a loan.

    There may be instances where individuals (i.e. Housewives and Retirees) with no income and guarantor can be granted financing. This will be assessed on a case-by-case basis subject to their finance terms as well as their credit standing.
  4. How is the interest on the loan computed?
    The interest is computed on a flat rate basis, calculated upfront as a lump sum based on the flat rate of interest and added to the loan amount to derive the monthly instalment.
  5. What will happen if a loan repayment is missed?
    Apart from a late payment penalty of S$60, the overdue instalment amount (made up of the principal and interest) will also be subject to interest accruing at a daily flat rate of 18% per annum, computed using the formula below:
  6. How is the interest rebate on the remaining loan period calculated?
    The interest rebate is calculated using the Rule of 78 methodology expressed by:

    n (n+1)/N (N+1) x TC, where

    “n” represents the unexpired period of hire in terms of months
    “N” represents the original period of hire in terms of months
    “TC” represents the total amount of interest for the contract
  7. What is the early termination penalty?
    The early termination penalty consists of a rebate deductible amount equal to 20% of the interest rebate, as well as an early settlement fee of 1% (For new passenger cars) or 2% (For all other segments) of the financed amount.
  8. Do you accept partial settlement?
    No, only full settlement of the loan is allowed.
  9. How can the loan be redeemed?
    Please contact us at 69782388 or cs@tfssg.sg to obtain a full settlement quotation.

    The loan can be redeemed through the following payment methods:

    • Internet Banking:
      Account name: Toyota Financial Services Singapore Pte. Ltd.
      Bank Name: DBS Bank Ltd
      Bank Account No.: 072-019772-0
    • PayNow through our corporate UEN No: 202000205M
    • Cashier’s order made payable to “Toyota Financial Services Singapore Pte Ltd” with the vehicle number indicated at the back
    Form B will be released on the next business day after we have received your full settlement payment.

  1. What types of car leasing services are offered?
    We currently offer a no-frills Operating Lease where only the Road Tax and Insurance are covered for the entire lease period.
  2. Who is eligible to lease a car?
    For individuals: Singaporeans, Singapore Permanent Residents and foreigners (with a valid Employment Pass) above the age of 21 with a valid driving license.

    For companies: A Singapore-registered company with a personal guarantee from the Lessee (driver) and/or company director.
  3. How long is the lease period?
    Lease a vehicle with us for anywhere between 3 to 7 years
  4. What does the leasing package include?
    Our package comes with the following features and benefits:
    • $0 Down payment
    • Competitive low monthly lease rates
    • Comprehensive insurance coverage and road tax covered throughout the lease period
  5. Where will the leased vehicle be handed over from?
    All vehicles leased from TFSSG will be handed over from the respective Delivery Centres.
    Toyota: New Vehicle Delivery Centre located at 62 West Coast Ferry Road
  6. Is regular servicing and maintenance included in the lease rates?
    No, the lessee will need to ensure regular servicing and maintenance of the vehicle in accordance with the manufacturer’s recommendation. All servicing and maintenance-related costs incurred during the lease period will be borne by the lessee.
  7. How can the vehicle servicing be arranged?
    We recommend that regular vehicle servicing is carried out at any Borneo Motors Service Centre. You may book your vehicle servicing appointment online at https://servicebooking.borneomotors.com.sg/toyota/default.aspx or call 6631 1388 to contact any of the Service Centres.
  8. What is the arrangement for road traffic law violations?
    The lessee will be liable for all penalties incurred during the leasing period, all fines and summonses will be forwarded to the lessee for their action.
  9. What is covered by the insurance coverage?
    All our leased vehicles come with comprehensive motor insurance coverage, including unlimited third-party liability and property damage of up to S$5 million per incident. Windscreen replacement (subject to applicable excesses).
  10. What should I do if an accident happens?
    Head down to Borneo Motor’s Accident Reporting Centre at 33 Leng Kee Road, S159102 or call Toyota on wheels 6631 1188 for vehicle recovery service within 24 hours to make an accident report.
  11. What happen if the vehicle is damaged?
    Please contact Borneo Motor’s Toyota on wheels at 6631 1188 for further assistance.
  12. How much is the lessee liable for on damages or accidents?
    The amount the lessee is required to pay when a claim is made on your policy is limited by the insurance excess. The excess will vary from $700 to $1700, depending on the location of the accident and vehicle engine capacity.

    A young and inexperienced driver (YID), defined as a driver who at the time of loss is under 23 years or above 65 years of age and/or has held a valid driving license for 1 year or less, will be subject to an additional $2,000 excess.
  13. Can the leased vehicle be driven into Malaysia?
    Yes, the leased vehicle can be driven into Malaysia. The Lessee will be liable for the registration of the New Vehicle Entry Permit, all relevant information required may be requested from TFSSG via email at cs@tfssg.sg
  14. Are additional drivers allowed?
    Yes, up to 3 additional drivers are allowed. Only additional drivers made known to and accepted by TFSSG may drive the vehicle. To register an additional driver, please email the following details to cs@tfssg.sg

    • Driver’s name and license number
    • Issue date of driving license
    • Front and back copies of the driving license

  1. What is KINTO One | Corporate full service lease?
    KINTO One | Corporate full service lease is an operating lease which is combined with a set of vehicle related services and charged to the customer in one monthly "Full Service Lease Rate". The monthly rates include:
    • Comprehensive Insurance
    • Road Tax
    • Unlimited Mileage
    • Servicing and Mechanical Maintenance (normal tyre wear and tear is covered, if it is due to driver’s negligence, eg mount kerb, tyre patching, customer will be liable)
    • Free Delivery and Collection
    • 24-Hrs Roadside Assistance at 9732 1685
  2. Can I lease a car without full service?
    We are able to offer a operating lease without services.
  3. Can we request for a driver along with the full service lease?
    Yes, designated driver can be provided based on request. Costs of driver will be added into lease rate.
  4. Any limitation of drivers? Anyone can drive the car (family, friends, other employees)?
    Generally everybody who is permitted by the company is allowed to drive the car (incl. e.g family members). Min. requirement is a valid Singapore Class 3 Driving License or a valid International Driving License accompanied by Identification Card, Passport or Employment Pass. Driving license must have been held for at least three (3) years. The minimum age is 23 and maximum is 65 years of age.
  5. What steps do I need to take note of when it is time for service maintenance?
    Would someone remind me of maintenance schedule?
    We will call you for a service reminder, minimally at every 6 months to get an update in the actual mileage driven. In any case we will take care of the service appointment customer needs to just align on the most suitable vehicle pick-up date.
  6. Do I need to bring the car to the service center for service maintenance?
    You do not need to bring in your vehicle for service maintenance. The KINTO One team will pick up the car at your convenience and return the vehicle once service maintenance is completed.
    Replacement of vehicle is provided when your vehicle is required for normal servicing, maintenance, or LTA Inspection and in the event of an accident. We will aim to provide a replacement vehicle within the same category.
  7. What are services included in the package, is there any additional service that I might need to pay?
    The Full Service Leasing rate tries in general to cover majority of the Total cost of ownership. Following items however are excluded:
    • GST
    • Petrol
    • ERP Cash Card
    • All Parking Offences and Traffic Fines, etc
    All vehicle damages caused by negligence or purpose (not by accident) will be charged to the customer.
  8. Can I terminate the contract during the lease term? Any Penalty?
    Yes, contract can be terminated, subject to paying full sum of the outstanding lease rates.
  9. Are there any mileage limit or conditions?
    KINTO One will have an unlimited mileage package, as long as the vehicle is used for hirer’s business and for his/her social and domestic purposes. The vehicle is not to be used, and will not permit it to be used, for purposes it is not expressly designed. Vehicle cannot be used for hire, driving tuition, towing racing or pace making, or for competing in any rally or other form of motor sport, or for any illegal purposes whatsoever whether in Singapore or elsewhere. The vehicle is not licensed or permitted to be used for hirer’s chauffeured drive or limousine activities.
  10. Any case which causes additional charge upon maturity of the contract? (extremely dirty, many scratch etc.)
    At the end of term, the vehicle will be inspected. Normal wear and tear (guideline will be provided) will be distinguished from actual damages which have been caused by gross negligence or purpose.
  11. What are the charges for wear and tear?
    Replacement of parts due to Wear and Tear is included in the lease rate.
  12. How is the payment of monthly lease fee? (auto debit or remittance?)
    Direct Debit and the customer will be invoiced on monthly basis.
  13. Is in car camera must?
    It is a strong recommendation in order to avoid dispute in accident cases. As of now camera is fitted to all vehicles and the video data is only stored on the data card in the device.
  14. How will my data privacy be secured?
    As finance company TFSSG we are experienced to secure highly sensitive data under PDPA and will ensure this for all our customer and data points.
  15. Call center is multi language?
    Yes, English and Chinese.
  16. Can I change car model during lease period and top up the difference?
    Eg if I need a bigger car during festive season, may I change the car model during the contract period?
    Generally a change of car within a lease period is something extraordinary and need to be discussed case-by-case. A permanent change of car can be considered if the current car needs to be up-graded or the contractual lease end is close. Temporary change of vehicles will be not offered.
  17. Can I drive the car into Malaysia?
    Yes, you can access Malaysia with any of KINTO One vehicles.
  18. What happens if the car breakdown in Malaysia?
    We have a close network of workshop partners who will support you with a 24/7 roadside assistance in an unforeseen case of vehicle break-down.
  19. Can I extend the contract or purchase the car at the end of contract?
    Depending on the current market situation you may extend the lease contract with the consent of TFSSG. You are not able to purchase the lease-up vehicle directly from us.
  20. Is there a designated account servicing person for my company's fleet regardless of the service nature (eg warranty, maintenance, contract, terms)?
    Yes, there will be a dedicated accounting servicing for your company's fleet. We also have 24/7 roadside assistance, which will be able to assist in English and Chinese.
  21. If I need to move to other countries, can I continue to extend my contract in Japan or other countries?
    No, this falls under contract termination.
  22. How many days do I have to wait for car delivery after application is successful?
    The waiting period very much depends on availability of the car, next CoE cycle and the subsequent registration process. On average it will take approx. 6-8 weeks.
  23. Can I choose preferred color/option/accessory for the vehicle?
    Yes.
  24. What do I need to prepare for application?
    There will be a contract agreement for every fleet unit subject to a successful underwriting process.
  25. Do I need to pay fine by myself in case if I violate traffic rule?
    As vehicle owner TFSSG will be addressed by the authorities. TFSSG will pass the traffic offence to the PIC in the company with the request to forward the fine notice. Depending on the authorities requirement TFSSG will also pass driver information.
  26. What are covered by insurance and how much (especially an accident causing injury or death)
    All Kinto One vehicles are covered by comprehensive motor insurance coverage. Details incl. Driver Personal Accident benefits (upon death)
    Authorised driver: up to $10,000
    Passenger(s) (up to legal seating capacity): up to $10,000

    Third party liability
    • third party injury; unlimited claim
    • third party property damage; payout up to SGD 5 million
    Medical expenses of up to SGD 1,000 for authorised driver and passenger(s) up to legal seating capacity
  27. What should I do when I have accident?
    Call 24/7 roadside assistance at 9732 1685, accident response team will guide the customer accordingly. Notification of police will be done by accident response team.
  28. What should I do for a small scratch?
    Please contact the 24/7 roadside assistance at 9732 1685 for virtual inspection. Physical inspection can be done at servicing pick up. If make good is required, customer is liable.
  29. Would substitute car be available when there is an accident?
    Call 24/7 roadside assistance at 9732 1685, accident response team will guide the customer accordingly. Our endeavour is to ensure your mobility asap.
  30. Can I use my preferred insurance company instead of the one built-in in KINTO package?
    No, KINTO One is packaged and priced as a "All-Incl. product", hence it is not possible to individually take out a service element.
  31. Can I take pets (dog, Cat or any other animals) into the car?
    Yes, as long these pets do not cause damages over and above normal wear and tear. If there are interior damages e.g. broken leather, fur that require replacement or specialised cleaning services, these costs will be charged to customer.
  32. Can I smoke inside the car?
    Yes, but there will be cleaning charges at end of lease.
  33. Can I lease a car together with my friends, for example, 3 people lease a car and share the monthly payment?
    No, each KINTO One contract will be assigned to a corporate or one individual. Cars are not allowed to be sub-leased, etc.
  34. What is the benefit of choosing Kinto instead of buying a car in Singapore?　
    Planning costs for fleet management at the expense of fixed lease payments; there will be no more troublesome surprises and unplanned expenses, minimizing the risk of pricing, as well as the residual value of the vehicle. Transparent reporting by providing monthly consolidated invoices. One central 24/7 on stand-by customer hotline; reducing the administrative burden of your employee.
  35. For the benefit of choosing KINTO, especially, how much is the monetary benefit?
    The monetary benefit very much depends on the individual vehicle fleet situation of the company. We will ensure that our pricing remains competitive in the market, while ensuring an extra-ordinary service level.

  1. What is the application channel for a Hire Purchase Loan or Leasing?
    For retail individuals, the loan may be applied digitally through the notification URL triggered by your Borneo Motors salesperson over SMS and Email.

    Please prepare the following documents to facilitate the application (only if not applying through MyInfo)
    • NRIC front and back copies
    • Latest income documents
    For companies, the loan may be applied for manually using our hardcopy application form with the assistance of the salesperson.

    Please prepare the following documents to facilitate the application:
    • Bizfile from ACRA
    • The Company’s bank statements for the previous 3 months, or the latest financial report
    • Front and back copies of the guarantor’s NRIC
    • The latest income documents of the guarantor, preferably the latest NOA or 3 months of computerized pay slips
  2. How can I check the status of my loan application?
    You may check the status of your loan application with your Borneo Motors salesperson. An email notification will also be sent to you upon loan approval.
  3. How long will it take for my loan application to be approved?
    An application submitted via MyInfo may be approved instantly, subject to satisfactory credit checks, at any time of the day. For manual entry or hard copy submission, we strive to come back with the status on the same working day (cut-off time at 5pm). Please expect delays for any application with incomplete information or documentation.
  4. What is my loan account number and due date?
    Your loan account details will be stated on the welcome letter mailed to you upon your loan disbursement.
  5. How can I find out more about the account details?
    You may contact us at 69782388 or cs@tfssg.sg to find out more about the account details.
  6. What are the modes of payment available to pay my monthly instalments?
    There are several convenient ways to pay the instalments:
    • Interbank GIRO – complete the application form and mail it back to us
    • Bank Transfer via Internet or Mobile Banking
      Account name: Toyota Financial Services Singapore Pte. Ltd.
      Bank Name: DBS Bank Ltd
      Bank Account No.: 072-019772-0
    • PayNow through our corporate UEN: 202000205M
    • Cheques made payable to “Toyota Financial Services Singapore Pte. Ltd.” with your contract or vehicle number indicated on the back
  7. How do I apply for GIRO?
    We will submit the request to the bank for approval after we receive the original signed GIRO application form. The process will take approximately 4 to 6 weeks. In the meantime, please continue to pay your instalments via one of our alternative payment options until you have been notified through email that your GIRO application has been approved.

    You can download the GIRO form here.